Respond to requests for Tier II AV Support using NREL ticket tracking system. Facilitate collaboration by supporting NREL end users in successfully operating conference room technology. Assist end users with troubleshooting Windows and Mac systems in combination with installed AV Systems. Diagnostic assessment of AV equipment, desktop computers, cabling, USB peripherals,

Review and coordinate in house and outsourced design projects by reviewing and developing the statement of work, construction drawings and specifications. Review and provide design and technical solutions for a variety of project types and sizes at client campuses and leased facilities based upon client standards, user requirements, IBC and NFPA codes. Assist with constru